We knew that we wanted to de-carbonize and move from our natural gas fueled furnace and hot water tank to more efficient and environmental systems, but were completely stalled trying to navigate the various rebates, and comparing complex mechanical equipment options.

We worked with Liam Butters from the Home Energy Navigator program and he was a life saver! So knowledgeable, personable and patient. He explained the various rebates we could apply for, and answered our questions as we went through the various stages of the rebate program. He explained the pros and cons of various systems and quotes we received. He gave us the confidence to move forward and we are very happy with our heat pump and electric hot water system.

We officially cut off our natural gas supply to our property and we feel more comfortable thermally, but also in regards to indoor air quality and our footprint on the environment.

We originally changed from oil to gas over 20 years ago and found great improvements in air quality and efficiency. This latest change to a new generation heat pump is another order of magnitude in improvement to year-round comfort, air quality, efficiency and reduced GHG emissions. Our family has noticed an immediate improvement in air quality and comfort throughout the house. The District of Central Saanich is exemplary in their leadership with the promotion of climate change mitigation for residents. The cost of this transition is minimized with the generous grants from federal and provincial agencies. Operating costs are also minimized with the efficiency of this technology.

We’ve had our heat pump for a little under a year now and really appreciate the efficient heating and cooling it provides. In addition to improving the comfort of our home, we also feel good about how much easier our heat pump is on the environment compared to heating and cooling systems that use fossil fuels.

The Energy Concierge was most helpful in our transition from electric baseboard heating to a mini-split heat pump. Our conversations with the concierge were able to assist us in choosing the correct machine for our situation. We felt that the advice was unbiased and impartial.

The best outcome for our situation was the priority. Nothing was being sold or promoted other than energy efficiency. We are very pleased with the performance of our heat pump both for heating and cooling. We have not got our winter Hydro bill yet but based on our daily consumption it looks like we will be saving money as well as improved comfort. A very positive experience!

We have had the heat pump for one winter and our tenants could not be happier, the heating is very smooth and the unit is basically silent in operation. We searched for one that was variable speed as we wanted it to be quiet. The rebate covered 80% of the cost, so the replacement was the same cost as a furnace.