Bring It Home 4 Climate Program Terms and Conditions

  1. The Bring it Home (4 Climate) Program (the “Program”) is administered in whole or in part, by City Green Solutions (“City Green”), the Capital Regional District (the “CRD”), the City of Vancouver (“CoV”), the City of North Vancouver (“CNV”), together the “Administrators”, and in collaboration, from time to time, with additional third-party contributors (each, a “Collaborating Party”).
  2. Eligible participants who are approved to participate in the Program may access a number of subsidies and Benefits to improve their home and assist them in becoming “agents of change” to promote education and climate action in their community (collectively, the “Benefits”).
  3. The Program Terms are effective after program launch on August 01, 2020 until funds are exhausted.
  4. General Eligibility

  5. To access Benefits under the Program, each applicant and each Benefit must satisfy the eligibility and other requirements set out in these terms and conditions (Each eligible applicant is referred to as a “Participant”). The eligibility criteria of premises (the “Premises”) are as follows:
    1. Participants must be owners of a home within the Capital Regional District or City of Vancouver.
    2. Participants must register to participate in the program.
    3. Each Premise must have a separate registration.
    4. Must be connected to a current residential utility service account with FortisBC Inc., and/or BC Hydro
    5. Must be heated primarily by natural gas supplied by FortisBC Inc. or heated by electricity (hard-wired electric heating systems such as electric baseboards, radiant ceiling, radiant floors, or forced-air furnace) supplied by BC Hydro or heated primarily by oil or propane. A primary heating system is a heating system with the capacity to heat a minimum of 50% of the home for the entire heating season to 21ºC. Determination of the primary heating type is at the sole discretion of the Program. A fireplace is not eligible as a primary heating system.
    6. Must not be primarily heated by wood or other solid fuels.
    7. The following types of premises are eligible for the Program:
      1. single family detached dwelling;
      2. single family detached dwelling with a secondary suite that is individually metered;
      3. mobile home that is permanently fixed, sits on a foundation, structurally complete with installed and connected plumbing, heating, electrical, water and sewer services with towing apparatus and axle has been removed; or
      4. side-by-side or stacked duplex or side-by-side row home or townhouse, provided each unit has its own natural gas and/or electricity meter. Utility accounts in the name of a strata corporation are not eligible.
    8. The following types of premises are not eligible for the Program:
      1. multi-unit residential buildings such as condominiums, high-rises and apartment buildings;
      2. stacked townhomes;
      3. vacation homes or premises that are not year-round primary residences;
      4. garages, workshops, and outbuildings; and
      5. Newly constructed buildings or a new addition to an existing building. An existing space, such as a garage or solarium, being converted into a living space is considered a new addition.
    9. Premises must be a year-round primary residence that is at least 12 months old.
    10. All equipment and products installed as part of the Program must be new, in good working order, not previously installed in another home or building.
    11. Benefits related to any particular part of the Program:
      1. Value cannot exceed the cost of any paid services (i.e. EnerGuide home evaluations)
      2. May only be claimed once for the duration of the program (in the case of consumable supplies or paid services)
      3. The Participant is responsible for safe removal, decommissioning, modification (where applicable), and disposal/recycling of old equipment in accordance with all applicable laws and ensuring the equipment is not resold or reused.
  6. Required forms, documentation and deadlines

  7. Participants must submit a Program registration form completed in full before any Benefits will be made available.
  8. Participants are responsible to apply for the CleanBC Better Homes and Home Renovation Rebate Program rebates separately, according to all applicable rebate requirements.
  9. Timing and payment

  10. Subsidies will reduce the price of applicable services at the time those services are accessed. The period of validity for a Subsidy will vary depending on the Benefit.
  11. Benefits

  12. Participants must be registered with the program to access individual benefits available through the Bring It Home for Climate Program.
  13. Virtual Home Energy Check-Up
    1. Participants must submit the Virtual Home Energy Check-Up Intake Form to access the offer.
    2. A Virtual Home Energy Check-up consists of 1 phone-based or software-based check-up of up to 1 hour maximum to discuss items identified in the Virtual Home Energy Check-Up Intake Form.
    3. This offer can be accessed a maximum of 2 times per home.
    4. The Virtual Home Energy Check-Up can be rescheduled 2 times before the request is cancelled.  Cancelled requests count towards the per home limit.
    5. The Virtual Home Energy Check-Up is a limited quantity offer and available first come, first served until funds are exhausted.
  14. Testimonials
    1. Participants must sign and submit a Testimonial Release Form, provided by the Bring It Home 4 Climate Administration or Collaborating Party, to have their testimonial listed in the Testimonial gallery.
    2. The Program reserves the right to reject testimonials not aligned with the purpose of this program.
  15. Bring It Home Energy Expert
    1. The Bring it Home Energy Expert may provide the following services to homeowners and community groups:
      1. Meet with the Participant or groups of homeowners to answer questions about home energy upgrade recommendations in a completed EnerGuide report
      2. Help Participants determine the right home energy upgrades to meet Participant needs and budget
      3. Help Participants understand contractor quotes and confirm CleanBC rebate eligibility of quoted products/services
      4. Answer Participant questions related to home energy improvement
      5. Discuss optimal timing for home energy upgrades
    2. The Bring it Home Energy Expert does not provide the following:
      1. Any kind of home certification
      2. Product installation services
      3. Any other services that are not described within section 15.a
    3. The Program and Bring it Home Energy Expert have the right to reject or refuse any additional support requests that they deem out of scope for the program for any reason.
  16. Peer and Individual Learning Opportunities and Networking
    1. Participants may request the following additional supports from the Program:
      1. Guidance or training on DIY air sealing
      2. Workshops or presentations about heating system options
      3. Other relevant training as requested.
    2. The Program reserves the right to refuse any requested training at their discretion.
  17. General terms and conditions

  18. The Program reserves the right to revise the Program Terms without notice, including revisions to Benefits, Program Offers, and eligibility requirements.
  19. Decisions of the Program are final and binding and not subject to appeal. The Program may provide reasons for their decisions but are under no obligation to do so.
  20. The Program reserves the right, without incurring any liability, to reject applications or registrations to the Program that it determines, in its sole discretion, are incomplete, inaccurate, or otherwise do not meet applicable Program requirements. A Program application or registration will be considered incomplete if it is missing required documents, information is incomplete, or if the Program requests additional details.
  21. If a Program application or registration is received incomplete, the Program may void the application or registration if the Participant fails to provide a fully completed application or registration within ten business days after receiving a request to do so by the Program.
  22. Participants are responsible for meeting all Program requirements and ensuring products are installed and in accordance with all applicable laws, orders, ordinances, standards, codes and other rules, licenses, and permits of all lawful authorities, and in accordance with manufacturer’s specifications.
  23. Participants must ensure appropriate products and installation techniques are used that do not compromise their Premises’ structure, indoor air quality and safety.
  24. Participants are solely responsible for choosing Energy Advisors and meeting all Program requirements.
  25. The Program does not endorse any specific product, retailer, Energy Advisor or contractor, and are not liable for the Participant’s selection of materials or products, or the workmanship, operation, performance or warranty associated with any Benefits or associated work performed, whether by a contractor, Energy Advisor, or otherwise, in relation to the Program. The Program makes no representation or warranty, whether express or implied, in respect of any product, materials, services or measures associated with any Benefits accessed in relation to the Program, or with respect to the energy consumption figures or energy-efficiency recommendations included in any EnerGuide home evaluation. Actual energy consumption and costs depend on a host of factors beyond the control of Natural Resources Canada (NRCan) and the District.
  26. The Program does not guarantee, and accepts no liability for, the level of energy savings achieved by a Participant under this Program.
  27. The Program and its Collaborating Partners are not responsible under any circumstances whatsoever for the actions, omissions, recommendations or advice of any contractor or Energy Advisor engaged by a Participant in connection with the Program.
  28. Participants hereby agree to indemnify and save harmless the Program, its Collaborating Partners, and their respective directors, officers, agents and employees from all liability, damages, claims, demands, expenses, and costs for claims, costs for injury or death of any person, damage to or destruction of property and all economic loss suffered by any person arising from or occurring by reason of the Program, receipt of a Benefit(s) or actual or alleged preparation, installation or use of the Benefit(s), including any actions or omissions by third-party consultants or contractors in the preparation or delivery of the Benefits(s).
  29. The Program, including its Program Terms are governed by and interpreted in accordance with the laws of the Province of British Columbia.
  30. Measurement, verification and evaluation

  31. The Program reserves the right to perform onsite verifications to confirm the eligibility of any home or Participant, entitlement to Benefits, and to confirm any other relevant information related to Program eligibility. Participants agree to provide reasonable access to their premises for the purpose of Program verification for one year following the approval of a Program application. Site inspectors will need access to every room in the applicable Premises, including without limitation, the attic and any crawlspaces. They will be required to document and take pictures of the Premises and/or installed equipment. Before providing any Benefits, the Program is entitled to verify information provided on the Program application, by directly contacting any party associated with the Benefit(s), or by any other reasonable means. Participants must respond and provide access to the Premises and any requested information within 30 days of receipt of an on-site verification notice or risk their application being declined and/or Benefits forfeited, at the sole discretion of the Program. Participants must retain copies of all supporting documentation required for eligibility for at least one year following the receipt of the application, including but not limited to, all contractor agreements, invoices and product receipts
  32. Access and use of personal information and protection of privacy

  33. The Program and its Collaborating Partners are collecting, using and disclosing the personal information on the Program application and registration materials for the purpose of administering the Program, evaluating the effectiveness of the Program and undertaking analysis and research to inform changes to existing programs and the design of new energy-efficiency programs.
  34. The Program and its Collaborating Partners collect, use and disclose personal information in accordance with provisions of the Freedom of Information and Protection of Privacy Act (“FOIPPA”) and its Privacy Policy (which is located at The Program’s collection, use and disclosure of the personal information on application and registration forms is undertaken in furtherance of the Program’s climate action mandate. If Participants have any questions regarding the information collected on the Program registration or application forms, they are invited to call the Program at 250-381-9995.
  35.  By signing the Program application and registration form, the Participant consents to:
    1. the disclosure of their personal information, as provided by the Participant in any Program application or registration materials, to the Program and any Collaborating Party and their respective affiliates and contractors, for the purposes of administering the Program, evaluating the effectiveness of the Program and undertaking analysis and research to inform changes to existing programs and the design of new energy-efficiency programs;
    2. specifically with respect to the EnerGuide home evaluation program, the disclosure of their personal information to NRCan, the Program and any Collaborating Party for the purposes of administering the Program, evaluating the effectiveness of the Program and undertaking analysis and research to inform changes to existing programs and the design of new energy-efficiency programs. The Participant hereby authorizes the Program and Collaborating Parties to collect this information indirectly through NRCan and/or the Energy Advisor, knowing that all parties must, at a minimum, safeguard the Participant’s information according to information protection standards under applicable federal and provincial privacy legislation;
    3. upon request by NRCan, the disclosure of any of the above-listed information (including personal information) to NRCan; and
    4.  be contacted by the Program (or their authorized agents) by phone, email, direct mail or similar method for the purposes of administering, evaluating and researching all elements of the Program.